Definitions
Seller refers to https://www.ancooly.store/ – the person to whom the purchase order was placed.
Buyer refers to the person or organisation placing the order.
Goods or services refer to the products for which the buyer has placed an order with the seller.
Payment
All payments are due after completion of the order. If a payment is not received or the payment method is declined, the order for the products will not be placed and no items will be shipped. The buyer loses ownership of all items due to non-payment. We accept most major credit cards, including Visa, MasterCard, Maestro, American Express, G Pay, Apple Pay, Shop Pay.
Return & Refund
If you are not happy with your purchase you can return it for a full refund or exchange. Items must be returned within 14 days of receipt. Merchandise returned must be in its original packaging, condition and remain unused. As we are a small company, we are unable to offer free returns/exchanges however if the product is faulty or damaged we will of course cover the cost of returning.
For more information, please see our Return & Refund policy:https://www.ancooly.store/policies/refund-policy
Cancellation
An order can be cancelled until payment has been processed. Once the payment has been processed, the buyer is responsible for the payment.
Complaints
Any complaints about items or the seller should be directed to our support team. Please send an e-mail to: info@ancooly.com. There is no guarantee of resolution. Each case will be examined individually and the seller will contact you.
Regularities
The seller is not responsible for any health or safety concerns after the buyer has received the goods or services. If damage is caused by the items purchased by the buyer, the seller assumes no responsibility.
These payment policies are subject to change.
By using this website and placing an order, you agree to be bound by these payment policies.
